Closing your CarePair account.

01Close your account from Settings

You close your CarePair account yourself, in the app or on the website. It takes four taps and no one has to approve it.

The same button is in the CarePair app from the App Store and Google Play and on trycarepair.com; they are one account.

• Open CarePair and sign in.
• Go to Settings, then Your data.
• Press Close my account.
• Confirm. You will get an email that says the date your account closes.

02The 30-day change of mind

Your account closes 30 days after you ask. Until then nothing is removed, and signing in shows a Keep my account button under Settings, Your data; pressing it cancels the closure.

We do it this way because families close accounts in hard weeks and sometimes need the application back a few days later. If you want the account gone sooner, email us from the address on the account and say so.

03What is removed, and what is kept

When the 30 days are up, the account is locked and can never sign in again. Your name, email address, phone number, password, and two-step sign-in secret are deleted from it, so the record no longer identifies you. Any phone that was registered for notifications is forgotten, and the documents saved on your phone are removed when you sign out of the app.

Some records stay, locked and unused, because the law requires it. The Privacy Policy lists each period under "How long we keep it".

• Applications you sent to communities, messages, tour notes, and the rest of a case: kept for six years after the case closes, under New York and federal health record rules, then destroyed.
• Agreements you signed in CarePair: six years after they end.
• Billing and time records for a paid service such as Homeward: seven years, for tax and accounting.
• The audit log of who saw what: at least six years, never edited.
• Other members of your care circle keep their own accounts and their access to the shared case.
• Your analytics record, if one exists: deleted.

04If you cannot sign in

Email hello@thecardinalgroup.org from the address on your account and ask us to close it. We confirm it is you, start the same 30-day clock, and answer within 30 days. If you have no CarePair account because a hospital or facility referred you, make the request the same way, or through the facility, and we will handle it with them.

05Deleting the app is not closing the account

Removing CarePair from your phone takes the app away but leaves the account and everything in it where it was. Close the account first if that is what you want, then delete the app.