Short version: use CarePair to organize care for someone you are responsible for, tell the truth in it, and we will keep it safe. The core tools for managing care are free for families. A few services from Cardinal, offered only in parts of Western New York, cost money, and each one has its own agreement that you sign first. Please read the Disputes section: most disagreements are decided by an arbitrator, one person at a time, and not by a judge, a jury, or a class action. You can opt out within 30 days. The long version follows. If a summary and the full text ever differ, the full text controls. This version took effect November 6, 2026 and replaces the Terms effective October 29, 2026.
01Who we are
These Terms are an agreement between you and CarePair Technologies LLC, the company that runs CarePair.
CarePair is a web application, a phone app, and a directory run by CarePair Technologies LLC ("we", "us"), a New York limited liability company based in Buffalo. These Terms of Service are the agreement between you and us for the platform: the website, the CarePair app for iPhone and Android, your account, the directory, messaging, documents, reminders, and the free tools.
CarePair may refer you to partner firms. Placement concierge, Homeward by Cardinal, and discharge planning are services provided, contracted, and billed by Cardinal Care Advisors LLC ("Cardinal"), a separate company under common ownership with us. They are offered only in parts of Western New York. CarePair also lists independent senior living communities, home care providers, and Homeward vendors. Each partner firm, community, provider, and vendor contracts with you directly under its own agreement: the concierge agreement for senior living placement; the Homeward services agreement for help at home; for discharge planning, the patient authorization together with either the partner services agreement a hospital or facility signs or the engagement terms a paying family member signs; a community's own admission agreement; a provider's or vendor's own terms. We are not a party to any of those agreements, we do not provide those services, and we are not responsible for them. Your rights about a service are under your agreement with the firm that provides it. These Terms govern the software. Where these Terms and a signed service agreement cover the same ground, the signed agreement controls for the services it describes.
We tell you plainly when a firm we refer you to is owned in common with us, as Cardinal is. A referral to Cardinal never costs you more than going to Cardinal directly, no partner firm, community, or provider pays us to be recommended, and Cardinal pays us for its use of the platform under an agreement between the two companies that never changes a family's price. You are always free to use a firm we did not suggest.
By creating an account, signing in, or using CarePair on the web or in the app, you agree to these Terms. Our Privacy Policy and our Consumer Health Data Privacy Policy explain how we handle information. Please read them. By agreeing to these Terms, you also agree that we may handle information as they describe. Health information has its own consent, which we ask for separately.
05What is free, what is paid, and who pays
The core tools for managing care are free for families, always. A few services from Cardinal cost money, and nothing is ever charged unless you agree to it first.
The core tools for managing care in CarePair are free for families, and they always will be: the directories, the care guide, resources, the calendar, reminders, documents, messages, applications, and the care circle. We may offer optional paid features in the future. If we do, they will be clearly marked, nothing is charged unless you choose one and agree to its price first, and the free tools stay free. You can use every free tool with no concierge, no Homeward, and no discharge engagement.
Placement concierge (senior living), where Cardinal offers it. If you want an advisor to handle a move to senior living, you can apply for concierge with Cardinal. It is by application only. An advisor reviews your application, usually with a short call, and Cardinal decides whether to accept it. Not every family is a fit, and if yours is not, the rest of CarePair stays free. If you are accepted, you sign the concierge agreement, and concierge costs you nothing. Cardinal is paid by communities in its network when a private-pay resident it referred moves in, on uniform terms that are the same for every community and never negotiated per resident. No community pays more to be recommended. No fee is paid to Cardinal on a resident whose care is paid by Medicare, Medicaid, or another government program, and no community fee is charged on a placement that comes from a paid discharge planning engagement.
Homeward by Cardinal (help at home), where Cardinal offers it. Finding Homeward in CarePair and the first call are free. Ongoing Homeward services are paid: a one-time Home Readiness Assessment and, after it, an optional monthly plan with included coordinator time and an hourly rate above it. Homeward is also by application and review. The current prices are shown before you pay and in the Homeward services agreement, which you sign before anything is charged. Payment is through Stripe on the website, billed by Cardinal Care Advisors LLC. A monthly plan renews each month until you cancel, which you can do at any time under Manage billing. Your coordinator asks before any time goes beyond your plan.
Discharge planning. When a hospital or skilled nursing facility refers a patient, Cardinal may help plan the non-clinical side of leaving: help at home, applications to assisted living, and follow-through until seven days after discharge. It is a paid service. Usually the hospital or facility pays Cardinal under its own written agreement. Sometimes a family chooses to pay directly, under engagement terms the paying family member signs. Either way, work starts only after the patient, or their authorized representative, signs a patient authorization. The fee is a fixed amount for Cardinal's time, set in advance and invoiced afterward. It never depends on whether a discharge happens, on how many days a bed is used, on where the patient goes, or on any other business between Cardinal and the facility. The patient or their representative chooses every provider and community, and Cardinal tells them how it is paid.
Communities, care providers, vendors, hospitals, and facilities pay for their side of the service under their own written agreements.
07Your content and your care circle
What you enter stays yours. You give us a limited license to store it, protect it, and send it where you choose.
What you enter and upload stays yours. You give us a limited, nonexclusive, royalty-free license to host, store, copy, encrypt, back up, process, send, and display it. We use that license only to run CarePair for you and the people you choose, to send it where you ask, to keep CarePair secure, to keep the records the Privacy Policy and the law require, and to answer legal process as the Privacy Policy describes. The license ends when your information is deleted on the Privacy Policy schedule, except for copies the law or that schedule requires us to keep. We do not use it for advertising, we do not sell it, and we do not use it to train AI. You tell us you have the right to give this license.
Your care circle is the family members and helpers you invite. You control who is in it and at what level, and you can remove someone at any time under Care circle. Everything a circle member sees, they see because you let them.
When a hospital or facility refers a patient for discharge planning, it may also send limited records about that patient (see Partner terms). Those records are handled as the patient authorization and the Privacy Policy describe, are never shown to other families or to communities as files, and are deleted on a short schedule.
CarePair itself, including its design, text, and code, belongs to us and our affiliates. Community and provider listings come from public state records and from the businesses themselves; we correct errors when told about them.
We give you a personal, nonexclusive, nontransferable, revocable license to use CarePair, on the web and in our app, to organize care as these Terms describe. You may not copy, change, sell, or reverse engineer CarePair, or use automated tools to collect from it, except where the law allows that despite this limit.
11The app, and the App Store and Google Play
These Terms apply to the CarePair app too. Apple and Google run the stores, and we run the app.
These Terms apply to the CarePair app for iPhone and Android just as they apply to the website. The app is free, and nothing is sold in it. Paid services are paid on the website, under their own agreements.
If you got the app from Apple's App Store, these rules also apply. These Terms are between you and us only, not Apple, and we, not Apple, are solely responsible for the app and its content. Apple's standard Licensed Application End User License Agreement also applies to the app. Where it and these Terms differ, these Terms apply as far as Apple's rules allow, and nothing in these Terms conflicts with the Apple Media Services Terms and Conditions. Your license to use the app is nontransferable, and you may use it on any Apple-branded product that you own or control, as the Usage Rules in the Apple Media Services Terms and Conditions allow.
We, not Apple, are responsible for maintenance and support of the app, as these Terms describe. Apple has no duty to provide any maintenance or support for the app.
We are responsible for any product warranty for the app that the law does not let us disclaim. If the app fails to meet such a warranty, you may tell Apple, and Apple may refund the price you paid for the app, which was nothing. To the fullest extent the law allows, Apple has no other warranty duty for the app, and any other claim, loss, or cost from a failure to meet a warranty is ours to address, subject to these Terms.
We, not Apple, are responsible for addressing any claim by you or anyone else about the app or your having or using it. That includes product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws. Our responsibility for those claims is subject to the limits in these Terms, as far as the law allows.
If someone claims that the app, or your having or using it, infringes their intellectual property rights, we, not Apple, are solely responsible for the investigation, defense, settlement, and discharge of that claim.
You confirm that you are not located in a country that is subject to a U.S. government embargo or that the U.S. government has designated as a country that supports terrorism, and that you are not on any U.S. government list of prohibited or restricted parties.
Questions, complaints, and claims about the app go to us: CarePair Technologies LLC, 228 Park Ave S PMB 923759, New York, New York 10003-1502, hello@thecardinalgroup.org, (716) 300-2769. When you use the app, you must also follow the terms of any third party whose service you use with it, such as your wireless carrier.
Apple and Apple's subsidiaries are third-party beneficiaries of these Terms for the app. Once you accept these Terms, Apple has the right, and is deemed to have accepted the right, to enforce them against you as a third-party beneficiary.
If you got the app from Google Play, Google's terms apply to your use of the store, and we, not Google, are responsible for the app, its support, and its content.
13Disclaimers and limits on liability
The free app comes as is. Our total responsibility to a family for the app is one hundred dollars, a claim must be brought within one year, and each paid service has its own limit in its own agreement.
In this section and the next two, "the CarePair Parties" means CarePair Technologies LLC and its members, managers, employees, contractors, and affiliates. Cardinal is one of those affiliates, but only for what it does in the app. For its own services, Cardinal's agreements and their limits apply.
We work hard to keep CarePair accurate and available, and we cannot promise either. CarePair is provided as is and as available. To the fullest extent the law allows, the CarePair Parties make no warranties of any kind, express or implied. That includes warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, and any warranty that CarePair will be uninterrupted, secure, or free of errors, or that a reminder, notification, text, email, or message will arrive on time or at all. Communities, providers, hospitals, and clinicians make their own decisions. Placement, timing, discharge dates, cost, and outcomes are not guaranteed.
The CarePair Parties are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. They are also not liable for lost data, lost money, lost time, a missed opening, a delayed or missed reminder or notification, or emotional distress, arising from CarePair, even if told they were possible.
The CarePair Parties' total liability to you for all claims about CarePair, together and whatever the legal theory, is one hundred dollars. That reflects that families do not pay for the app, and it is part of why we can keep it free. For a business customer, the total is the fees it paid us for the platform in the twelve months before the claim.
These limits do not apply to death or bodily injury caused by our negligence, to our gross negligence, willful misconduct, or fraud, or to anything the law where you live does not allow a contract to limit. Some states do not allow some of these limits, so some may not apply to you.
Partner firms answer for their own services. Cardinal is responsible for placement concierge, Homeward, and discharge planning under its own agreements, which carry their own limits, and communities, providers, and vendors are responsible for the care and work they provide. A claim about a service goes to the firm that provided it, under that firm's agreement. To the extent the law allows, the CarePair Parties are not liable for a partner firm's, a community's, a provider's, or a vendor's services, acts, or omissions, and common ownership with Cardinal does not make CarePair Technologies LLC a party to Cardinal's agreements or responsible for its services.
Time to bring a claim. You and we each must bring a claim about CarePair within one year after it arises, or it is barred. This does not shorten any period that the law where you live does not let a contract shorten.
16Disputes, by individual arbitration
New York law applies. We talk first. If that fails, an arbitrator decides, one person at a time, unless you opt out within 30 days.
Talk first. Before either of us starts a case, the one with the concern writes to the other. Write to us at hello@thecardinalgroup.org from the address on your account, saying what happened and what you want. We write to you at the email on your account. We each try in good faith to resolve it for 60 days. The time to bring a claim stops running while we talk.
Arbitration. If we cannot resolve it, any dispute between you and a CarePair Party about CarePair, these Terms, the Privacy Policy, or the Consumer Health Data Privacy Policy is decided by a neutral arbitrator, not a judge or a jury. That includes whether this section applies, except as the one-person-at-a-time paragraph below says. The American Arbitration Association (AAA) runs the arbitration under its Consumer Arbitration Rules, which are at adr.org. The Federal Arbitration Act governs this section.
Cost and place. You pay no more than the filing fee to start a case in court, and we pay the rest of the AAA's fees and the arbitrator's fees. The hearing is by video or phone, or in person in the county where you live, as you choose. The arbitrator can award you the same individual relief a court could, including attorneys' fees where a law allows them.
What stays out of arbitration. Either of us may bring an individual claim in small claims court where you live or in Erie County, New York, for as long as it stays there. Either of us may ask a court for a temporary order to stop misuse of someone's information or of the service, or to protect intellectual property. Nothing here stops you from reporting a concern to a government agency, such as your state's Attorney General, the Federal Trade Commission, or the Office for Civil Rights.
One person at a time. You and we each bring claims only for ourselves, not as a plaintiff or class member in a class, collective, consolidated, or representative action. An arbitrator may not combine more than one person's claims or award relief to anyone who is not a party. A court, not an arbitrator, decides whether this paragraph can be enforced. If a court decides it cannot be enforced for a particular claim or remedy, that claim or remedy is heard in court, after arbitration of everything else, and not in arbitration.
Many cases at once. If 25 or more similar cases are filed by or with help from the same lawyers or group, the AAA's Mass Arbitration Supplementary Rules apply.
No jury. If a claim goes to court instead of arbitration for any reason, you and we each give up the right to a jury trial, to the extent the law allows.
Your right to opt out. You can opt out of this section within 30 days after you first agree to it. Email hello@thecardinalgroup.org from the address on your account with the words "arbitration opt out", or write to us at the address in the Contact section. We confirm your opt-out by email. Opting out changes nothing else in these Terms. If you opt out, disputes go to the state and federal courts in Erie County, New York, after the talk-first step. If you opted out of an earlier version, you stay opted out.
Changes to this section. A change to this section does not apply to a claim already filed, or to a dispute either of us has already raised in writing. If you reject a later change to this section by emailing us within 30 days of it, the version you last agreed to applies to you.
Law and courts. New York law governs these Terms, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs this section. Anything that is not arbitrated is heard only in the state and federal courts in Erie County, New York, and you and we each agree to those courts. Nothing here takes away a right that the law where you live does not let a contract take away.
17General
The usual rules about how these Terms work, in plain words.
Whole agreement. These Terms, together with any agreement you sign in CarePair, are the whole agreement between you and us about CarePair. Where a signed agreement covers the same ground, it controls for the services it describes.
The full text controls. The short summary at the top of each section, and the short version at the top of the page, are there to help you read. If one of them and the full text ever differ, the full text controls. "Including" means including but not limited to.
If part fails. If a court or an arbitrator finds part of these Terms unenforceable, that part is enforced as far as the law allows, and the rest stays in effect. The one-person-at-a-time paragraph in the Disputes section has its own rule.
No waiver. If we do not enforce a term right away, we can still enforce it later.
Assignment. You may not transfer these Terms or your account to anyone else. We may transfer these Terms to an affiliate or to a company that takes over CarePair. If we do, we tell you, and the Privacy Policy still protects your information.
Things outside our control. We are not responsible for a delay or failure caused by events outside our reasonable control. Examples are outages at our hosting, email, text, push, or payment providers, internet or power failures, severe weather, disasters, epidemics, war, or government action. If one affects you, we tell you and work to restore CarePair.
What continues. These sections still apply after your account closes or these Terms end: the license for records we must keep, feedback, disclaimers and limits, your responsibility for what you share, disputes, the app store terms, and this General section.
No one else's rights. These Terms give no rights to anyone else, except that the CarePair Parties may rely on the limits in these Terms, and Apple as the app store section says.
Notices. We send notices to the email on your account and in CarePair, and a notice counts as given when we send it. Keep your email current. Send legal notices to hello@thecardinalgroup.org and to CarePair Technologies LLC, 228 Park Ave S PMB 923759, New York, New York 10003-1502.
